Complaints Procedure

We will always endeavour to provide a good service but, where you feel that this has not happened, please telephone or write to our Practice Manager, Mr Jon Sado. Your complaint will then be investigated, and you will receive an acknowledgement within two working days. A response in writing will be sent to you within 25 working days of the complaint being made.

If a complaint is made by a person other than one of our patients, but concerns that patient, then we must receive the patient’s consent in writing in order to pursue the complaint.

Patients who have a complaint about a GP, which cannot be resolved locally with the Practice Manager, can contact NHS ENGLAND using the details below:

NHS ENGLAND
PO Box 16738
Redditch B97 9PT
Tel: 0300 311 22 33
Email: [email protected]

If you would like more details on how to make a complaint, please visit the surgery and pick up one of our complaint information leaflets.